Product-Related FAQs

1. How do I know which skincare products are suitable for my skin type?
To find the right skincare products for your skin, we recommend reading the product descriptions and ingredient lists on our website. Each product is formulated to address different skin concerns, whether it's dryness, acne, aging, or sensitivity. You can also reach out to our customer service team for personalized advice.

2. Can I get samples before purchasing full-sized products?
Currently, we do not offer samples of our products. However, we provide detailed descriptions and ingredient information for each product to help you make an informed decision before purchasing.

Shipping & Delivery FAQs

1. How long will it take for my order to arrive?
Orders typically take 3-5 business days to arrive, depending on your location. You will receive a tracking number to monitor your shipment once your order has been dispatched.

2. Do you ship internationally?
Yes, we offer international shipping to a variety of countries. Shipping costs and delivery times will be calculated during checkout based on your location.

3. Is there a tracking number for my order?
Yes, once your order is shipped, we will send you a tracking number via email so you can easily track your skincare products as they make their way to you.

Returns & Refunds FAQs

1. What is your return policy?
We accept returns within 15 days of purchase. To return an item, it must be unused, in its original packaging, and in the same condition as when you received it. Please contact us to initiate the return process.

2. Will I get a refund for shipping fees if I return an item?
Shipping fees are non-refundable. However, if your return is due to a product defect or error on our part, we will cover the return shipping costs.

Payment & Safety FAQs

1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment systems.

2. Is my payment information secure?
Yes, we use industry-standard encryption methods to ensure that your payment information is secure and protected during checkout.

3. Can I cancel or modify my order after placing it?
You can only cancel or modify your order within 24 hours of purchase. Please contact our support team as soon as possible if you need to make any changes.

General FAQs

1. Do you offer any discounts or promotions?
From time to time, we offer discounts and promotions on our skincare products. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers.

2. Where can I find ingredient lists for your products?
All our product ingredient lists are available on the product pages of our website. You can also find detailed information about the benefits and uses of each ingredient.

3. Who should I contact if I have questions about my order?
For any inquiries related to your order, please contact our customer service team at goldenpearlproducts83@gmail.com. We’re here to help!